Voice & SMS (personal contact)
Voice wake-up calls and SMS alerts go to on-call users — not through the Notification Channels integration cards. Configure your number on Profile; admins control tenant SMS on On-Call Groups.
Steps
- Profile → enter mobile number used for voice and SMS.
- Test Voice or Test SMS — complete digit verification so NiteWtch knows the number works.
- Enable SMS alert opt-in on Profile when you want texts for critical on-call alerts.
- Tenant admin: On-Call Groups → enable SMS alerting for the tenant when SMS should fan out.
- Assign users to on-call groups with primary/failover routing on Alert Sources as usual.
Common mistakes
- Opting into SMS on Profile when the tenant has not enabled SMS on On-Call Groups — no texts will send.
- Skipping contact verification and missing failed voice/SMS attempts during a real incident.
- Looking for voice settings on Notification Channels — voice follows escalation rules and availability windows.